FORT LAUDERDALE, Fla. - Professional porters who are members of the International
Longshoremen's Association (ILA) Local 1526 are participating in a hospitality
training program designed to augment Port Everglades' world-class service.
Porters' primary role is to greet cruise
guests, confirm stateroom numbers and stow guests' luggage for embarkation.
They also assist guests with their luggage upon their return.
"Porters are integral to the port's success as
they are often the first and last personal contact for our cruise guests," said
Port Everglades CEO and Port Director Jonathan Daniels. "I applaud the ILA for
taking the initiative to offer customer-service training that enhances the
experience for the nearly 4 million cruise guests we anticipate will travel
through our port this cruise season."
Approximately 250 porters are expected to
participate in the two-hour training workshops that will be held at
various dates in January.
"The interactive workshops are specifically designed
to equip port porters with the best ways to deliver a well-received guest
experience during the brief -- and often rushed -- time that they have with
cruise guests," said the training facilitator Pam Evans, Principal at The Evans
Group of South Florida.
At the Broward County seaport, ILA members often
work for both cargo and cruise operations. Third-party companies that offer
shore and port services contract with the union to staff the cruise porter
program at Port Everglades.
About Port Everglades
Port
Everglades offers everything under the sun from Caribbean cruises to world
voyages to fast ferry getaways -- all from the vacation paradise of Greater
Fort Lauderdale. Port Everglades' enviable location in the heart of South
Florida and the neighboring Caribbean, makes it one of the three busiest cruise
ports in the world with nearly 4 million passengers anticipated this cruise
season. Guests enjoy the port's proximity to three international airports
including rapidly growing Fort Lauderdale-Hollywood International Airport (FLL)
less than two miles away. For pre- and post-cruise stays, Port Everglades is a
short drive to sweeping beachfronts, a vibrant art scene, world-class
restaurants, craft breweries, entertainment, shopping, casinos, and
family-friendly activities -- including the port's namesake, the Florida
Everglades. View details on the latest cruise offerings at PortEverglades.net
or contact us by emailing PortEverglades@broward.org.
January 10, 2024
MEDIA CONTACT: Joy
Oglesby, Public Information Officer
Port Everglades
954-468-0195
joyoglesby@broward.org